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FAQ

How do I get the box to work when I am traveling?

If you can connect to WiFi or a hotel internet, your StreamSmart box will work. Watch this video to see how we get up and running quickly in a hotel room with an internet connection. Apple and Roku cannot do this!

Why should I pay $350 for StreamSmart box, when I can get a Roku3 for $99?

Content, premium upgrades, addons and security says it all in a nutshell. Based on the following points, it’s crystal clear that you can be comfortable and confident choosing StreamSmart over other boxes. We are different than both major price point levels in the industry – we run circles around the $99 boxes, and our proprietary firmware and security set a firm distinction between StreamSmart and our competitors.

  • First, we have a proprietary firmware that can be updated in an instant – “Over-the-Air” – through an easy download directly to your box.
  • Second, we have a custom coded version of Kodi that is designed to run faster and more dependably than the free, open-source version that many other boxes use. We can even auto-update your Kodi file without needing you to do anything but turn on the box and open Kodi.
  • Third, we have a security-enabled wizard that will only function with our physical motherboard, our proprietary firmware, and our custom version of Kodi.
  • Support, Support, SUPPORT…With our “LIVE CHAT” support, there will always be someone to help you make your StreamSmart experience as smooth as possible…Other lower quality box providers charge for this feature if they even have it at all… When you purchase StreamSmart it’s free!!!
  • Custom Channel list for Movies, TV Shows, and Sports in HD… Channel list is updated weekly to ensure you always have the best programming available.
  • User name and password preloaded for Sports and other add-ons. These are both pay channels that come free with StreamSmart.
  • Private events & Sports links means you will minimize buffering to almost zero. On other boxes, live feeds are unwatchable.
  • Cheat Sheets… Each box comes with two (2) cheat sheets to get you set up and moving so you can start using your box immediately. The competition sends you a box and a prayer.
  • Firmware updates…Very similar to an update for your phone, at StreamSmart we are always working on new software to enhance your viewing experience. The last thing you want to do is buy a generic box that will never be updated…it’ll work for a few months, and then you have a paper weight!
  • Custom remote control just for XBMC, only StreamSmart has its very own custom remote with every option you need to get the full functionality out of your viewing experience.
  • Return policy, only StreamSmart offers a 7 day money back guarantee and one year warranty on all boxes.

Do I need cable for the receiver to work?

No, all you need is an internet connection 10mb or faster.

How do I get this box to work?

We have two documents for you to download and an entire series of videos that take you from basic setup to advanced tips and tricks on our  Setup Page

Is there a warranty or return policy?

Yes & Yes! The receiver comes with a one-year warranty and 7 day money back if you’re not satisfied. The 7 day money back guarantee is based on date of purchase.

What all comes with the receiver?

Each receiver comes with a remote, HDMI cable, and power cord.

What are the available connections on the box?

USB (3), Optical, WiFi Antenna, RCA, HDMI, LAN, Power and SD memory StreamSmart_connections

How many TV's will the receiver work on?

Each receiver works with one TV at a time but the unit is so small it can easily be moved into other rooms. You can also easily take it to a friend’s house to show it off or watch the UFC fight at their house so you don’t have to mess yours up!

Is StreamSmart safe to use?

Yes most definitely. “Streaming” media is viewing content that already exists on the Internet. Many people get confused between downloading (which is illegal depending on licensing), uploading copyrighted material (which is illegal without licensing), and copying or selling material (which is illegal). Streaming and watching without downloading is legal. StreamSmart does not download, upload, copy, or store any media. StreamSmart has no connection or association with websites that host or store media content. StreamSmart simply provides the navigation to connect with the websites and temporarily streams the data. The Data, Movie, or TV shows pass through your Internet cables, through StreamSmart to your TV while you watch, but it is never stored, copied, or retained.

Am I able to download?

Yes, you can download, but we don’t recommend it (do so at your own risk), as downloading content is illegal if you do not already own the content you are looking to download. In other words, you can do it, but do so at your own risk!

Are there any fees to watch StreamSmart?

No. We only charge you for the purchase of the StreamSmart equipment. We do not have any associations, connections or control over the streaming media that you view on StreamSmart.

Do you Guarantee the quality of the streams?

No. We cannot guarantee the quality, durability, longevity or integrity of the streams. These streams originate with third party entities and are completely out of our control or influence. As long as you have a good quality broadband connection you will always experience a more than satisfactory stream. The vast majority of streams are HD quality, and others are good to great quality. If a stream is not adequate or of a poor quality, there are many more available. Most of the time it’s just a matter of clicking on them and choosing a different path.

What do I do if the stream is constantly buffering or freezing?

There are two main reasons for this: 1. The stream that you are trying to connect to does not have enough bandwidth to deliver the stream adequately. The solution to this is to simply stop the stream and select a different one. 2. Your Internet or WiFi connection is inadequate. The solution to this is either upgrade your Internet connection or start using an Ethernet (wired) connection instead of your WiFi connection. Some people have even purchased a more powerful WiFi router.

The Video and Sound seem to be out of Sync Sometimes

Sometimes a small number streams have sync issues. If this occurs you can either select another stream or you can adjust the audio to sync with the video.

Should I cancel my existing Satellite or cable TV Provider?

That is entirely up to you. The StreamSmart box can provide all the same viewing material and much more, but requires a different viewing habit than network viewing provides. Most of our customers are media lovers so one option is to keep your current provider and simply cut back to the lowest subscription available. StreamSmart has no recording or playback facility like some devices that satellite or cable companies provide. If you like to record your shows then it may be wise not to cancel all your subscriptions, but it is entirely possible to cut them back to the very basic service. Everything else can be viewed on your StreamSmart as long as you have a good quality broadband Internet connection.

Should I use WiFi or a Cable to Connect my StreamSmart?

In most cases your WiFi should provide sufficient speeds to be able to use your StreamSmart. If not you can either purchase another wireless router or connect directly with the LAN Ethernet cable.

I have a NetFlix Account, can I use StreamSmart to watch NetFlix?

Yes. Remember NetFlix requires an account and paid subscription service. However, there is an App which is provided to be used to view your NetFlix Account.

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